Error when launching the Rhino Plugin

Integrations & BIM Plugins Rhino
1

Hi, I have followed the guide to install the one click LCA plugin (1.4.2) on Rhino 7. However, when I open the plugin afterwards, the following error messages appears and the plugin shows up without any contents on the drop-down boxes.

image (3)
image (3)400×133 8.41 KB

I have tried to troubleshoot this problem by re-installing the plugin both through the package manager and manually, updating Rhino 7, trying it on Rhino 8 (which yielded the same results), trying on a different laptop/account, installing through the .rhp file with no success.

Please advise on how to fix this problem, thanks!

2

Here are the remaining error messages since i can only post one image per discussion.

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image (4)315×145 6.22 KB

5

Hello. Thank you for reporting the problem. Could you try to log in and update the database?

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image710×442 29.1 KB

6

Thanks for your quick reply, after logging in and clicking the update database button, my Rhino is not responding and ultimately crashes.

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image393×428 11.9 KB

7

Hello. Would you be able to check the folder below and share a screenshot of the content?
C:\Users\USER\AppData\Roaming\One Click LCA
Note: USER = your user name.

9

Hi, yes. Please see the screenshot below.

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image841×102 4.38 KB

Thanks!

10

Hi Mathew,

I have documented your feedback on the issues with the Rhino plugin. Would you be able to email support@oneclicklca.com, with the subject header “Rhino 7 issues” please? This would help us track this issue closely and respond when resolved.
Thank you.