My account is blocked

One Click LCA Licensing & User Rights
1

Hello Team One Click ,

I am wondering if you guys can help me with my account because I can not log in because it is said that is blocked and contact administrator.

I am willing to hear from you.

Thanks in advance
Best regards , Armando !

2

Hi Armando!

Welcome to the One Click LCA Community. It seems you created your account a few years ago and due to inactivity, it was disabled automatically. I have now re-activated it for you; you should be able to use it immediately!

Let me know if you have any further questions!

3

Hi Steven!
I have same problem here!
My school ID is: Naserimo@arcada.fi

Thanks in advance
Best regards
Morteza

4

Hi Morteza,

I have checked your account however I cannot see a block that would prevent you from logging in. What type of message do you get when you try to log in?

I would recommend deleting your cookies and ensuring you are using either Firefox, Chrome or Edge as browser.

5

Hi Steven,
When I wrote you this message so I sent a message at the same time to OneClick LCA support so they fixed my problem before you.
But thank you for taking consideration my issue and have a great day ahead.
Best regards
Morteza Naseri

1 Like
6

Hi Morteza,

Perfect! One Click LCA access is what counts.

Steven

7

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Hi it seems like my account is blocked for inacvivity. Could this be reactivated?

email C17386586@mytudublin.ie

8

Hi Shane,

We’ve reviewed your account, and it appears to be in good order on our end.

However, we noticed that multi-factor authentication (MFA) has not yet been set up. This is likely the cause of the login issue, as our system may require it for access.

Could you please follow the instructions at the link below to set up MFA? https://help.oneclicklca.com/en/articles/275592-multi-factor-authentication-mfa

Please let us know if you continue to have trouble logging in after completing those steps.