My account is blocked

Using One Click LCA Licensing & Access
1

Hello Team One Click ,

I am wondering if you guys can help me with my account because I can not log in because it is said that is blocked and contact administrator.

I am willing to hear from you.

Thanks in advance
Best regards , Armando !

2

Hi Armando!

Welcome to the One Click LCA Community. It seems you created your account a few years ago and due to inactivity, it was disabled automatically. I have now re-activated it for you; you should be able to use it immediately!

Let me know if you have any further questions!

3

Hi Steven!
I have same problem here!
My school ID is: Naserimo@arcada.fi

Thanks in advance
Best regards
Morteza

4

Hi Morteza,

I have checked your account however I cannot see a block that would prevent you from logging in. What type of message do you get when you try to log in?

I would recommend deleting your cookies and ensuring you are using either Firefox, Chrome or Edge as browser.

5

Hi Steven,
When I wrote you this message so I sent a message at the same time to OneClick LCA support so they fixed my problem before you.
But thank you for taking consideration my issue and have a great day ahead.
Best regards
Morteza Naseri

1 Like
6

Hi Morteza,

Perfect! One Click LCA access is what counts.

Steven

7

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Hi it seems like my account is blocked for inacvivity. Could this be reactivated?

email C17386586@mytudublin.ie

8

Hi Shane,

We’ve reviewed your account, and it appears to be in good order on our end.

However, we noticed that multi-factor authentication (MFA) has not yet been set up. This is likely the cause of the login issue, as our system may require it for access.

Could you please follow the instructions at the link below to set up MFA? https://help.oneclicklca.com/en/articles/275592-multi-factor-authentication-mfa

Please let us know if you continue to have trouble logging in after completing those steps.

9

Hello, my account is blocked. What can I do to solve the proble ?

10

Hi Fatma,

It seems your account was disabled due to inactivity, I have now re-activated it for you.

Let us know if we can help with anything else.

11

Hello Steven

I just finish order Order number #922351 , But it’s been two days and I haven’t activated my account license yet. Can you help me activate my account？445722219@qq.com

Best Regards

12

Hi Egbert,

Thank you for reaching out, and I apologize for the wait regarding your account license.

I have just asked our support team to prioritize your order and investigate the issue immediately. Because of the holiday season, we have fewer team members working than usual right now, which is why your order hasn’t been processed as quickly as we would like.

Thank you for understanding. We will get this sorted out for you very soon.

Best regards,

Steven

13

thank you, can you send me activation license key

14

Hi Fatma,

License keys are provided by our support team. If you request a license through the following link, our team will get in touch with you: Free student licenses | One Click LCA

Steven

15

Hi Steven, it seems like my account is blocked for inacvivity. Could this be reactivated? Email bhuang33@student.ubc.ca

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16

Hi Rachel,

Have you set up login through your authentication app? Your account seems to be in working order, which means the only other issue that could cause this, would be authentication.

Please check: Multi-Factor Authentication (MFA) | One Click LCA

If you have that set up and you still cannot get it to work, please reach out to support@oneclicklca.com directly.

17

Hi Steven,

Thank you for your reply.
I have contacted OCL support, and they helped me resolve the email block issue. However, I have another question. I attempted to run the example file posted on food4rhino. I can run it in the cloud, but when running it locally, I encounter an error stating “stream from results was Null.” I would like to ask if the student license does not support the function of returning cloud data to the local environment.

Best,
Rachel

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18

Hi Rachel,

Great to hear the support team was able to help you. The student license indeed does not include the option to load environmental data in plugins, it only supports running it on the One Click LCA cloud. I have given you 2 weeks of temporary access to run your assessments in Rhino.

I hope this helps with your assessments!

19

Hi Steven,
Thank you so much for your reply and for granting me temporary access to run assessments in Rhino.
As a UBC student conducting research, I would like to inquire about options for using a version with full BIM capabilities. Could you please advise if there are any free licenses available for schools that include these features? Alternatively, would it be possible for my research supervisor to apply for a more comprehensive license, or would purchasing a full license be necessary?
Thank you for your guidance. I look forward to your reply.
Best,
Rachel

20

Hi Rachel,

Regarding your question about BIM capabilities, we do provide free licenses to universities. While these include a wide range of features, the ability to load results in BIM tools is generally supported for the instructor only. (exporting to the cloud is always supported for students) Your research supervisor can find the instructions and requirements to request this access here: Instructor License Instructions.

If your research requires more comprehensive or independent commercial-level functionality, we also offer dedicated research licenses at 50% of the commercial price. You and your supervisor can review the details and eligibility for that program here: One Click LCA for Researchers.

Steven