# Error when launching the Rhino Plugin

**URL:** <https://community.oneclicklca.com/t/error-when-launching-the-rhino-plugin/1999>\
**Category:** Rhino\
**Tags:** rhino\
**Created:** [February 24, 2025, 8:00am UTC](https://community.oneclicklca.com/t/error-when-launching-the-rhino-plugin/1999 "2025-02-24T08:00:55Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![tdf3](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@tdf3](https://community.oneclicklca.com/u/tdf3)\
**Post date:** [February 24, 2025, 8:00am UTC](https://community.oneclicklca.com/t/error-when-launching-the-rhino-plugin/1999/1 "2025-02-24T08:00:55Z")

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Hi, I have followed the guide to install the one click LCA plugin (1.4.2) on Rhino 7. However, when I open the plugin afterwards, the following error messages appears and the plugin shows up without any contents on the drop-down boxes.

 ![image (3)](https://europe1.discourse-cdn.com/flex013/uploads/oneclicklca/original/1X/a111fcd69d5aa0af60e587500cac8b4c5d0b159c.jpeg)

I have tried to troubleshoot this problem by re-installing the plugin both through the package manager and manually, updating Rhino 7, trying it on Rhino 8 (which yielded the same results), trying on a different laptop/account, installing through the .rhp file with no success.

Please advise on how to fix this problem, thanks!

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**Author:** ![tdf3](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@tdf3](https://community.oneclicklca.com/u/tdf3)\
**Post date:** [February 24, 2025, 8:01am UTC](https://community.oneclicklca.com/t/error-when-launching-the-rhino-plugin/1999/2 "2025-02-24T08:01:58Z")

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Here are the remaining error messages since i can only post one image per discussion.

 ![image (4)](https://europe1.discourse-cdn.com/flex013/uploads/oneclicklca/original/1X/592512c534a6dcb33911ccd109861ab519a31de9.jpeg)

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**Author:** ![Maciej](https://dub1.discourse-cdn.com/flex013/user_avatar/community.oneclicklca.com/maciej/32/277_2.png) [@Maciej](https://community.oneclicklca.com/u/Maciej)\
**Post date:** [February 24, 2025, 8:23am UTC](https://community.oneclicklca.com/t/error-when-launching-the-rhino-plugin/1999/5 "2025-02-24T08:23:51Z")

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Hello. Thank you for reporting the problem. Could you try to log in and update the database?

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/oneclicklca/original/1X/fcb920d261a0b1f97665e1fe4ea5bf17cf3f6594.png)

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**Author:** ![tdf3](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@tdf3](https://community.oneclicklca.com/u/tdf3)\
**Post date:** [February 24, 2025, 8:31am UTC](https://community.oneclicklca.com/t/error-when-launching-the-rhino-plugin/1999/6 "2025-02-24T08:31:00Z")

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Thanks for your quick reply, after logging in and clicking the update database button, my Rhino is not responding and ultimately crashes.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/oneclicklca/original/1X/1582efd200ed18b38a9aebecaad606d6ac065594.png)

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<div class="post-metadata">

**Author:** ![Maciej](https://dub1.discourse-cdn.com/flex013/user_avatar/community.oneclicklca.com/maciej/32/277_2.png) [@Maciej](https://community.oneclicklca.com/u/Maciej)\
**Post date:** [February 26, 2025, 7:37am UTC](https://community.oneclicklca.com/t/error-when-launching-the-rhino-plugin/1999/7 "2025-02-26T07:37:47Z")

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Hello. Would you be able to check the folder below and share a screenshot of the content?  
C:\Users\USER\AppData\Roaming\One Click LCA  
Note: USER = your user name.

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<div class="post-metadata">

**Author:** ![tdf3](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@tdf3](https://community.oneclicklca.com/u/tdf3)\
**Post date:** [February 26, 2025, 8:48am UTC](https://community.oneclicklca.com/t/error-when-launching-the-rhino-plugin/1999/9 "2025-02-26T08:48:58Z")

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Hi, yes. Please see the screenshot below.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/oneclicklca/original/1X/ff099241007bf50196fa19218c3b9a97b9c98b79.png)  
Thanks!

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**Author:** ![Simon](https://avatars.discourse-cdn.com/v4/letter/s/f07891/32.png) [@Simon](https://community.oneclicklca.com/u/Simon)\
**Post date:** [February 26, 2025, 9:57am UTC](https://community.oneclicklca.com/t/error-when-launching-the-rhino-plugin/1999/10 "2025-02-26T09:57:11Z")

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Hi Mathew,

I have documented your feedback on the issues with the Rhino plugin. Would you be able to email [support@oneclicklca.com](mailto:support@oneclicklca.com), with the subject header “Rhino 7 issues” please? This would help us track this issue closely and respond when resolved.  
Thank you.